Shipping Policy
Thank you for shopping with RightWay Solutions. We offer practical products and digital resources designed to support older adults, caregivers, and families. Please review the information below before placing your order.
Order Processing
Physical-product orders are generally processed within 2–5 business days. Business days do not include weekends or holidays.
During holidays, promotions, severe weather, or periods of high order volume, processing may take longer.
Estimated Delivery Times
Estimated delivery times begin after your order has been processed and shipped.
- United States: Approximately 7–20 business days
- International orders, when available: Approximately 10–30 business days
These timeframes are estimates and are not guaranteed. Delivery may be affected by carrier delays, weather, customs processing, supplier availability, or other circumstances outside our control.
Products Shipped by Different Suppliers
Some products may be shipped directly from our trusted fulfillment partners or suppliers. Because items may come from different locations, an order containing multiple products may arrive in separate packages at different times.
You will not be charged additional shipping fees because an order is divided into multiple shipments.
Shipping Rates
Available shipping methods and charges will be displayed at checkout. Shipping costs may vary based on the destination, product, order size, and fulfillment location.
Tracking Information
When tracking is available, you will receive a shipping-confirmation email containing your tracking number.
Please allow up to 5 business days for tracking information to begin updating after receiving your shipping notification.
Digital Products
Digital downloads, printable planners, guides, trackers, templates, and other electronic products do not require shipping.
Digital products are generally delivered through a download link or email after payment is successfully completed. Please verify that your email address is correct before submitting your order.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Please contact us immediately after placing your order if an address needs to be corrected. Once an order has been processed or shipped, we may be unable to change the delivery address.
RightWay Solutions is not responsible for orders delayed, returned, or lost because an incorrect or incomplete address was submitted.
Delayed Packages
Shipping delays can occasionally occur due to weather, carrier disruptions, customs inspections, high seasonal demand, supplier issues, or other events outside our control.
A delayed delivery does not automatically mean the package is lost. Please review the tracking information and allow additional time for the carrier to complete delivery.
Lost, Stolen, or Delivered Packages
RightWay Solutions is not responsible for packages marked as delivered by the shipping carrier that are later reported as missing or stolen.
Before contacting us, please:
- Verify the shipping address on your order.
- Check around the delivery location.
- Ask household members or neighbors.
- Contact the shipping carrier using the tracking number.
We will provide available order and tracking information to help with a carrier investigation.
Damaged or Incorrect Items
Inspect your order promptly after delivery.
Contact us within 7 days of delivery if an item arrives damaged, defective, or incorrect. Include:
- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs of the packaging and shipping label
Do not discard the item or packaging until your request has been reviewed.
Returned or Refused Packages
Orders returned because of an incorrect address, unsuccessful delivery attempt, refusal, or failure to collect the package may require an additional shipping payment before being resent.
Original shipping charges are generally nonrefundable.
Customs, Duties, and Taxes
For international orders, the customer is responsible for any customs duties, import taxes, brokerage fees, or other charges required by the destination country.
RightWay Solutions does not control these fees and cannot predict the amount that may be charged.
Order Cancellations
Cancellation requests should be submitted as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.
Contact Us
For questions about an order or shipment, use contact form.
Include all details when contacting us.